Last Updated: 10/09/2024

Productiviti Privacy Policy

This privacy policy explains how InfoMover Technologies as www.productiviti.io (collectively, "Productiviti", "we," "us," and "our") collects, uses, shares, and processes information about you. This privacy policy describes our practices concerning your personal data that we process when we provide you with Productiviti’s services, including the services available through our website at www.productiviti.io, our mobile, browser, and desktop applications, and other services where we link this Policy (collectively the "Services").

The Website and App together are referred to as the "Platform". Founded and structured in accordance with Indian law, InfoMover Technologies (henceforth referred to as "Company") is owned exclusively and solely by the Company.

We reserve the right to change this Privacy Policy at any time. We will alert you that changes have been made by updating the “last updated” date of the current version. We encourage you to review this Privacy Policy from time to time to ensure you understand how any Personal Data we collect will be used.

Before using the Services, please read this Privacy Policy carefully. By using the Services or signing up for an account, you agree to be bound by this Privacy Policy and consent to the collection, processing, use, retention, disclosure, and transfer of your Personal Data, so please do not use or access this Service if you disagree with any part of this privacy policy.

1. Personal data we collect

The term "Personal Information" as used in this Policy refers to information that can be used to identify or locate a specific natural person. Examples of this information include name, email address, passwords for user accounts, landline and mobile phone numbers, gender, date of birth, residential and official addresses, and other details that are kept on the Company's secure servers or in cookies on your computer.

The Personal Information that is gathered via its services, including emails, texts, and other electronic communications sent via or in connection with the services, is covered by this policy.
The terms governing the privacy of your Personal Information (as defined below) on our platform are covered by this policy, among other things.
These include information about how you have previously used the services offered on the platform, marketing channels, sales data from websites, user behavior data, and any other database you use, as well as any individual communications between you and the company or any of its affiliates, representatives, successors, or permitted assigns.
We have a strong commitment to protecting the privacy of your personal information, as well as to giving all of our clients and Platform users top-notch services.
By using the Platform, you agree to the terms and conditions outlined in this Policy and indicate your satisfaction with them.

To register for a Services Account, we will ask you to provide the following:

Your first and last name, email, password, phone (optional).
You may optionally upload your photo.

To register your organization for a Services Account, we will ask you to provide the following:

Your organization name, team size, currency, logo (optional), preferred settings, team member’s email and role.
domain details, project details and team details for analytics

Payment Transaction Information:

We may collect information related to purchases made through the Services. You may provide certain information to complete payments via the Services, including your credit or debit card number, card expiration date, CVV code, billing address, and ACH bank information (collectively, “Payment Information”), along with your name and billing, delivery and shipping address, to complete payment transactions through certain services.

Please note we work with Service Providers (as defined below) to handle payment transactions. We do not collect or maintain your credit card or other financial account information; this information is handled for us by our Service Providers. You are subject to the privacy policies and terms and conditions of our Service Providers when utilizing a third party service through our Services. Please review the Service Providers’ privacy policies and terms and conditions before using their services.

Correspondence Information:

If you sign up, email us, subscribe to our blog, newsletters, or mailing lists, we may keep your message, email address, and contact information to respond to your requests, provide the requested products or Services, and to provide notifications or other correspondences to you. We do not share or sell any Personal Data to other organizations for commercial purposes.

If you do not want to receive communications from us in the future, please let us know by sending us an e-mail requesting the same to support@productiviti.io or by following the unsubscribe instructions found in any e-mail we send. If you supply us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by contacting us at support@productiviti.io.

Please note requests to remove your email address from our lists may take some time to fulfill. We may also still contact you as needed to provide important announcements or notifications regarding the Services.

Support Information:

you may provide information to us via a support request submitted through the Services. We will use this information to assist you with your support request. Please do not submit any information to us via a support submission, including confidential or sensitive information that you do not wish for our Service Providers to have access to or use in the future.

Promotions or Competitions:

We may collect additional information in connection with your participation in any promotions or competitions we offer. This may include details necessary for your participation, along with any other personal information you voluntarily provide. Additionally, we log customer traffic patterns and how users interact with our Platform and other websites to analyze data and improve our services.

Feedback Information:

We collect personal information that you provide when submitting feedback or suggestions about our Services. This information is used to understand your concerns, address issues, and enhance our offerings to improve your overall experience. Your feedback helps us identify areas for development and better tailor our services to meet your needs.

User Account Creation:

When you create a user account on our platform, we collect certain personal information, such as your name, email address, and other details required to set up and manage your account. This information enables us to provide you with personalized services, communicate important updates, and ensure a secure and seamless experience while using our platform. We are committed to protecting your privacy and maintaining the confidentiality of your account information.

Retention of Residual Information:

If you choose to close your account with us, some residual information may still be retained on our servers even after your account is deleted. This information is preserved strictly for purposes such as legal compliance, dispute resolution, and internal record-keeping. We ensure that any retained data is handled securely and in accordance with our Privacy Policy, safeguarding your privacy while fulfilling our regulatory and operational obligations.

2. Information collected automatically

We use automatic data collection and analytics technologies to collect aggregate and user-specific information about your equipment, domain name, patterns of use, communication data and the resources that you access and use on the Services, including your IP address, browsing and navigation patterns. This information helps us improve our Services.

Internet browser:

As you navigate through our Services, we, along with third-party service providers (as defined below) that we engage to help provide our Services, may use automated means to collect various types of information about you, your computer, or other devices used to access our Services.

To enhance your browsing experience on our Website, we may collect technical and non-personal information during your interaction sessions. This information helps us optimize our services and improve user satisfaction.
This information, such as technical details about your computer, operating system, browser information, and internet service provider, is collected to optimize our services and improve user satisfaction.
The information collected is primarily used to track trends, generate statistical reports, and understand user behavior, helping us continuously improve our Website and tailor our services to better meet your needs.
It's important to note that the information collected is often in aggregate or anonymized form, ensuring that it does not identify individual users. This approach safeguards your privacy while providing valuable insights for our ongoing efforts to enhance our online platform.
We also record details such as the date and time of site access to track user engagement patterns and optimize our services according to peak usage times.

Geo-location information:

If you are accessing our Services from a mobile device or through a mobile application, you may be asked to share your precise (GPS level) geo-location information with us so we can customize your experience on our Services. Such geolocation information may include physical locations visited (latitude & longitude). If you agree to such collection, in most cases, you will be able to turn off such data collection at any time by accessing the privacy settings of your mobile device and/or through the setting in the applicable mobile application.

Information collected by and from social media services and other third-party platforms:

Our users can engage with our content on or through social media services or other third-party platforms, such as Facebook, including social media plug-ins, integrations, and applications.

For a description on how social media services and other third-party platforms, plug-ins, integrations or applications handle your information, please refer to their respective privacy policies and terms and conditions, which may permit you to modify your privacy settings.

you may allow us to have access to certain information in your profile. This may include your:

name, email address, photo, gender, birthday, location.
ID associated with the applicable third party platform or social media account user files, like photos and videos, your list of friends or connections, people you follow and/or who follow you, or your posts or "likes".

Information collected by our desktop applications(Mac, Windows and Linux):

We may collect the following data to provide analytics and support our services:

Screenshots: Periodic screenshots of your active desktop to provide visual tracking of your work.
Applications and Tasks: The application captures data on which programs and tasks are currently being worked on, including specific details such as the application name, process path, window ID, position, and process ID. This information helps identify app usage and the specific tasks users are engaged in.
Web URLs: Records the websites visited while using the desktop application.
Active Time and Duration: Tracks the total active time and periods of usage on your device.
Operating System: Logs details of the operating system in use (e.g., macOS, Windows, Linux).
Input Device Status: Checks the status of connected input devices (e.g., if the mouse is moving).
Project or Task Names: Captures the names of projects or tasks you are working on.
Time Spent: Logs the duration of time spent on each project or task.
Browser Information: Records the version of the browser being used.
Keyboard Activity Status: Tracks whether the keyboard is being actively used without recording specific keystrokes.
System Details: Logs detailed system information, including the platform you are using, hostname, home folder path, total and available disk space, memory (total and free), CPU details, as well as the device's serial number and other unique system identifiers for audit and analysis.

Note: The Productiviti platform does not record or store keystrokes. It simply logs whether or not the keyboard is in use. No keystrokes are uploaded or stored, even locally on your machine.

We track the total seconds of "activity" and "work" within a defined time interval (e.g., every 10 minutes).These logs are securely uploaded using secured API

Customer Traffic Patterns:

We monitor customer traffic patterns to better understand how users interact with our Platform and other associated websites. This data helps us analyze trends, optimize the performance of our Services, and enhance user experience. By observing these patterns, we can identify popular content, improve website navigation, and tailor our offerings to meet user needs more effectively. The collected information is typically aggregated and anonymized, ensuring that it does not identify individual users. This approach allows us to continually refine our Services while respecting user privacy.

Cookies:

We use cookies and other technologies to analyze website traffic patterns, improve usability, and enhance the overall user experience. Cookies help personalize your interactions with us, making them more convenient and tailored to your preferences. If you have provided personal information to the website previously, we may use cookies to remember this information; otherwise, no personal identification data is stored in cookies.

Most web browsers notify you when a cookie is being sent to your computer, allowing you to block or refuse cookies if you choose. However, blocking cookies may impact your ability to navigate and use our website effectively. Our Privacy Policy explains that Productiviti may collect Personal Data through local and session storage technologies, such as cookies. These small files store data about your use of our Services and any integrated third-party services. Session cookies are deleted when you close your browser, while other cookies may remain. You can modify your browser settings to manage cookies, but doing so may affect your use of our Services. Please note that our Policy does not cover the use of cookies by third parties over whom we have no control.

3. How Productiviti shares your personal data

We process your Personal Information to facilitate your registration on our Platform and to provide you with enhanced Services. This includes contacting you via telephone and email when necessary. Additionally, we may invite you to participate in online events hosted on our Platform.
We use your relevant Personal Information to communicate with you regarding our Services. This includes informing you about updates, events, and other relevant information that may interest you. You have the option to opt-out of marketing communications at any time.
Your Personal Information is analysed to improve our customer service, ensuring that we address your needs effectively and enhance your overall experience on our Platform.
We gather Aggregate Information and statistics to monitor website usage, improve our Platform, and enhance Services. This information is shared with third parties in an aggregated form and does not include personally identifiable details.
In the course of organizing contests and surveys, we collect information to enhance your customer experience. This aggregated and anonymized data may be shared with third parties for the purpose of improving our services.
Personal Information collected on the Platform may be transferred to other sites within our network when necessary to fulfill the intended purpose. Your submission of data on the Platform implies explicit consent to the transmission of collected data.
If you grant the Platform access to your device's address book, we may access and store names, contact details, and messages information for interaction purposes and as specified in our Privacy Policy or Terms of Use.
By submitting your Personal Information, you explicitly consent to its use as outlined in this Policy. We welcome your views on the Platform and this Policy, but submitting personally identifiable information is entirely voluntary.
You have the flexibility to manage your preferences regarding the use of your personal information.. You can update, correct, and make changes to your Personal Information at any time. Opt-in or opt-out of marketing, promotional, or newsletter mailings according to your preferences.
Certain service-related communications, integral to your account with us, may be sent without the option to opt-out. However, you can always update your information and account settings.
If we intend to use your personally identifiable information for commercial purposes, we will notify you at the time of collection and provide the option to opt-out.

4. Data Retention Policy

Productiviti retains user data in accordance with its data retention policy, keeping it only for as long as necessary to fulfill the purposes outlined, comply with legal requirements, and optimize system performance. Data is retained while your account is active or as needed to provide our services. We may also retain information to comply with legal obligations, resolve disputes, and enforce agreements.

Log files are retained for a limited period for internal analysis, site security, and functionality improvements unless a longer retention period is required by law. After the termination or deactivation of a service account, your data may be retained for a commercially reasonable period for backup, archival, and audit purposes. Personal identification information is retained only during your active relationship with us and is securely deleted afterward unless required for legal or regulatory compliance.

Information Security and Data Protection

We implement rigorous security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. This includes internal reviews of our data practices, secure storage, and physical security measures to prevent unauthorized access to systems housing personal data.
We process your Personal Information under the following specific circumstances:
1. To fulfill our agreement with you and respond to your inquiries.
2. To comply with legal obligations.
3. When necessary for the legitimate interests of the Company, such as marketing and improving our services.
4. With your prior consent when required for certain data processing.
Access to Personal Information is limited to employees, contractors, and agents who need it for operational, developmental, or improvement purposes. These individuals are bound by confidentiality obligations and are subject to discipline, including termination and legal action, if they breach these obligations.
While we strive to secure the confidentiality of your information, internet transmissions inherently pose security challenges. By using our Platform, you agree that we shall not be liable for disclosure resulting from transmission errors or unauthorized acts by third parties.
You are solely responsible and liable for any information, including Personal Information, that you post, upload, or make available on the Platform. Any costs, expenses, damages, or fees incurred by us due to your actions are your responsibility.
We do not control Personal Information disclosed in public areas of the Platform. If disclosed publicly, this information may be collected and used by third parties without our or your knowledge. By sharing information publicly, you acknowledge and accept that it may be visible to anyone with internet access.
In accordance with the EU General Data Protection Regulation (GDPR), EU residents have specific rights, including:
1. Right to access: Obtain access to your personal information.
2. Right to erasure: Request the erasure of your personal information in certain circumstances.
3. Right to rectification: Request rectification of inaccurate or incomplete personal information.
4. Right to restriction: Request the restriction of processing under certain circumstances.
5. EU residents can exercise the right to opt out of the Platform by submitting a request through the contact us section on our Platform. Additionally, EU residents can contact the Data Processing Officer (DPO) - support@productiviti.io for matters related to Personal Information processing.

Information Sharing and Disclosures

At Productiviti, safeguarding your privacy is paramount. We want to assure you that we do not rent, sell, or share your Personal Information with third parties, except under specific circumstances outlined below:

Your Personal Information may be shared when necessary to provide services you request. This includes delivering the functionalities and features you seek on our Platform.
We may disclose your Personal Information to investigate, prevent, or take action against unlawful activities, suspected fraud, potential threats to safety, security, or property, and to protect the Platform from unauthorized use or misuse, or in defense against legal claims/proceedings.
Exceptions may occur under the following circumstances:
In response to subpoenas, court orders, or legal processes.
To enforce our Terms of Service or this Privacy Policy
To address claims that any content violates the rights of third parties.
To protect the rights, property, or personal safety of the Platform, its users, or the general public.
To provide services on our behalf, we may share certain necessary personal and contact information with affiliated companies or trusted business partners. These entities are required to process this information according to our instructions and in compliance with this Policy and other confidentiality and security measures
As our business evolves, we may undergo complete acquisition by another company or merge with another entity. In such cases, customer information, including Personal Information, may be transferred as part of the business assets. Rest assured, in such instances, we will uphold the protection of your Personal Information in accordance with this Policy.
By using our Platform, you consent to the disclosure and transfer of your information under the circumstances outlined above. We take every precaution to ensure that your privacy remains intact, and your trust in Productiviti is valued.

Jurisdiction and Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or related to this Policy, the following provisions govern the resolution process:

The laws of India will exclusively govern any dispute, controversy, or claim directly or indirectly caused by, arising out of, or relating to this Policy.
The parties involved will make reasonable efforts to resolve the matter amicably within a period of sixty (60) days from the initiation of the dispute. No party shall resort to arbitration against the other party unless this amicable resolution procedure has been exhausted.
Any unresolved disputes or claims arising from or in connection with this Policy shall be referred to arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. The arbitration proceedings will be overseen by a sole arbitrator appointed by the Company.
The award rendered by the appointed arbitrator shall be final and binding on both parties involved in the dispute. The parties agree to abide by and comply with the arbitrator's decision.

Contact information

If you have any questions, comments, requests, or concerns related to this privacy policy or our privacy practices, or if you would like to opt-out of future communications or exercise your other privacy-related rights, please feel free to contact us at:

General contact info: support@productiviti.io